Billing always poses a challenge to businesses. Most billing systems were designed for a particular business model that may not fit your company's needs. That's why Prescient Worldwide has created its own carrier-class billing system.
This system was originally created to handle the billing requirements of telecoms but we know the telecommunications industry is forever evolving. Because of this we constructed a system that is extremely flexible. This flexibility has allowed our billing system to be implemented in multiple-business sectors.
Whether you're a telecommunications company, retail establishment or gated community, Prescient Worldwide's billing and OSS system can work for you.
Features:
- Integrated Billing
- Order Entry with Validation
- Activations & Deactivations
- Workflow Management
- Billing Administration
- Electronic Billing
- Customer Service
- Trouble Management
- Work Orders with Email Delivery
- Bill Analysis
- Inventory Management
- Web-based End-user Sign-up with Validation
- Commission Tracking
- Web-based Sales Order Entry and Reporting
- Web-based Bill Presentment
Prescient Worldwide endeavors to always put the right person with the right skill in the right position. We provide full-time customer service monitors who ensure the highest-quality service at all times. The Director of Customer Service is responsible for overseeing successful servicing of inbound and outbound calling, ensuring compliance with standards as well as all fulfillment service. Prescient Worldwide can also provide solutions for network provisioning, credit & collections, inbound sales & order entry, and telemarketing. We can also pull from this broad base of services to design a custom turnkey solution to meet your needs.
Management Solutions:
- Customer Care Services
- Database Management and Service Order Processing
- Revenue Assurance & Collections
- Database Security
- Tax Payment Services
- Tariff and Regulatory Filings
- Customer Satisfactions Surveys
- Inbound Sales Campaigns
- Automated Third-party Verification
Geographic Regions:
- International Customer Care and Billing Trends
- Canadian Billing and Customer Care Trends
- Asia-Pacific Region Billing and Customer Care Trends
- Caribbean and Latin America Region Customer Care and Billing Trends
- Europe, Middle East and Africa Customer Care and Billing Trends
